In our continuing effort to provide optimal customer care, Admired Exteriors have provided answers to some frequently asked roofing questions. There are three different categories below: "Questions to Ask a Roofer BEFORE Hiring", "Roofing FAQ's", and "Hail Damage FAQ's".

If you have any additional questions or concerns, please contact us at (866)662-7663 and a representative will be happy to assist you.


Please click on one of the questions below for more information:


Questions to ask a roofer BEFORE hiring:


1. What is the full name and address of the company?

2. How long has your roofing company been in business?

3. Are you a member, in good standing, with the Better Business Bureau?

4. Can you provide a list of former customers as references?

5. Who will haul away the old roofing materials and/or project waste?
    And how often do you remove the debris and trash?


6. Does the company carry insurance and is the coverage adequate?

7. What type of warranty do you offer?






Roofing FAQ's:


1. How do I know if my roof has problems?

2. How can a homeowner prevent roofing problems?

3. If my roof leaks, will I need to have it totally replaced?

4. What will a new roof cost?

5. How can an improper ventilation system cause damage to my roof?

6. How long will it take to install my roof once the work has started?

7. Do I need to be home while you replace the roof?

8. Do I need to be home to obtain an estimate?

9. Should I have a roofing contractor present during my insurance company's      inspection?

10. Are warranties an indication of how long my new roof will last?

11. What are flashings and how important are they in the reroofing process?

12. How do I contact Admired Exteriors to speak with someone regarding my roofing       situation?






Hail Damage FAQ's:


1. How do I know if I have hail damage to my roof? Can I tell from the ground?

2. If I think I have hail damage, what should I do?

3. Why would my insurance company replace my roof?

4. What does hail do to a roof?


What is the full name and address of the company?

Try to hire a roofing contractor that has an office nearby. The likelihood of quicker service is greater if the roofing company is based near your home.


Admired Exteriors has offices located in Houston and Austin. For the full address and contact information for our office locations, please visit our Contact Page.

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How long has your roofing company been in business?

Needless to say, longer is usually better than shorter. Less than three years may signal an unstable business. Most contracting businesses (90%) fail within the first five years.

On the other hand, everybody has to start sometime. References will be helpful to double-check any business, and are especially important when dealing with a new business. A newer business may have a great future, but it is only reasonable to be more careful when considering its referrals. Examine new business with extra care before awarding the project.



Admired Exteriors has been in business for over 15 years.

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Are you a member, in good standing, with the Better Business Bureau?

If a business has been accredited by the Better Business Bureau (BBB), it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints and represents sound advertising, selling, and customer service practices that enhance customer trust and confidence in business.


Admired Exteriors is a member of the Better Business Bureau (BBB) and has an A+ rating with both of our offices located in Houston and Austin. To view the BBB report for each office, please visit our Contact Page and click on the BBB symbol located next to each office location.

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Can you provide a list of former customers as references?

Contacting others who have worked with the contractor in the past is a good way to determine their reliability and to get an idea of what the roofing experience would be like with this contractor taking care of the job. However, realize that the roofer can legitimately refuse to give a long list--many customers may not want their names released.


Admired Exteriors would be more than happy to provide you with a list of former customers. Please request our reference list from any of our representatives.

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Who will haul away the old roofing materials and/or project waste (e.g. extra materials, packaging, etc.)? And how often do you remove the debris and trash?

What often separates roofing companies is the quality of the site clean-up at the end of a job. It is important that the contractor cleans everything up and hauls everything away. Professional roofing contractors should remove all roofing debris and do a thorough cleaning of the grounds and landscaping. Some companies have big dumpsters dropped off in their customer’s yards or driveways. This can be a problem with blocking the driveway before it is picked up. Sometimes they leave big marks on the driveway.


Admired Exteriors uses their own trailers and dump trucks to haul any and all trash and debris away. We also run a magnet over the yard, at the end of every work day, to collect any nails or metal that may have reached the ground level.

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Does the company carry insurance and is the coverage adequate?

When deciding on a contractor be sure that the company can provide specific, detailed information of their insurance coverage. They should be able to provide the name and phone number of their insurance agent so you can verify everything.

This is the second most important question. Owners have been financially harmed by uninsured or inadequately insurance contractors.



Admired Exteriors holds a general liability policy with a general aggregate of $2,000,000.00. An up-to-date insurance certificate is included in every proposal. As further protection for you, our team is working in compliance with our safety code at all times. Admired Exteriors is responsible for any claims, should they occur.

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>What type of warranty do you offer?

Warranties are always dependent on the roof system selected and the scope of the work that the company performs; and range anywhere from 1 year up to 50 years. The best way to select a roof is not on a warranty basis. Instead, focus on selecting the right roof system for your particular needs. Your roofing contractor should show you how to do this, provide information, and guidance about material performance.


Admired Exteriors workmanship warranty is 2 years. However, we always offer a 5-star Sure Start Warranty with every Integrity Roof System we install. This offers homeowners the best transferable manufacturer's warranty in the industry. Materials, labor, and workmanship are covered by CertainTeed for 15 years should your roof fail.

Depending on the product you choose, the materials warranty can range between 20 years to a lifetime. Keep in mind that age does result in depreciation of the shingle or flat roofing value., However, we offer the CertainTeed SureStart protection which allows for full replacement coverage for up to 15 years for both materials and labor on Integrity Roof Systems.

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How do I know if my roof has problems?

In most cases, roofing problems are discovered after damage has occurred from a leak. However, not all leaks produce visible damage immediately. Some leaks can occur for up to a year before showing any signs of damage. bTo avoid this hidden problem, it is important to have your roof inspected at least every five years by a qualified contractor. bYou may see excessive granules running down the downspout, shingles in the lawn or excessive curling and cupping of the shingles on the roof.

To notice any roofing problems from indoors, look for cracked paint, discolored plasterboard, and/or peeling wallpaper.

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How can a homeowner prevent roofing problems?

Once-a-year inspections can discover cracked, warped, or missing shingles, loose seams and deteriorated flashings, excessive surface granules accumulating in the gutters or downspouts, and other visible signs of roof problems. Indoors, look for cracked paint, discolored plasterboard, and peeling wallpaper as signs of damaged roof areas.

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If my roof leaks, will I need to have it totally replaced?

In some cases, no. Leaking can occur because some flashings have come loose or because a section of the roof has been damaged. A roof failure, on the other hand, is generally irreversible and occurs from improper installation, choice of materials, or from the installation of a roof system inappropriate for the home or building.

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What will a new roof cost?

The price of a new roof varies widely, depending on the material selected, the contractor doing the work, the home itself, local labor rates, time of year, and more. Keep in mind that cost is only one factor, and it must be balanced against the quality of the materials and workmanship. For each roofing material there are different grades - and corresponding prices. Plus, there are a variety of styles and shapes. You need to look at the full product range and make a choice based on your budget and needs. Within the roofing profession there are different levels of expertise and craftsmanship. Insist on a contractor who is committed to quality work.

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How can an improper ventilation system cause damage to my roof?

It is the moist attic air that can cause the most damage to the structural integrity of your roof. Without proper ventilation, moist air collects on the underside of the roof decking and can cause the decking and attic insulation to expand slightly. As the wood dries out, it contracts. If your home was built without the use of deck spacer clips, this cycle of expansion and contraction can cause the wood to warp over time or lead to premature wood fatigue.

Ventilation is an important and often under-looked area to remember when re-roofing. The attic must be well ventilated to ensure a good quality foundation for the roof.

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How long will it take to install my roof once the work has started?

Each roofing job is different. Simple repairs can take much less time than a complete replacement. Also, the time involved is substantially affected by the weather. Wind, snow, or rain can slow the process considerably.

The average roof takes 1-3 days to complete. We will be more than happy to work with you as closely as possible if you have a preference for the installation date.

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Do I need to be home while you replace the roof?

No, it is not necessary to be home while work is being done. Often it is very noisy and customers prefer to be gone.

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Do I need to be home to obtain an estimate?

No. Most companies will obtain the necessary measurements and inspections from outside the home. However, meeting with the contractor allows an opportunity to discuss your specific goals and any improvements or upgrades.

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Should I have a roofing contractor present during my insurance company's inspection?

This is precisely why it is a good idea to have a professional roofing contractor present with you any time you meet with your insurance adjuster. A roofing contractor is better equipped to verify storm damage as opposed to other causes. When you have someone around who knows the business, you are more likely to have a smooth and easy claim process.

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Are warranties an indication of how long my new roof will last?

No. Warranties outline the manufacturer’s liability and responsibility over a set period of years. Since most warranties are prorated, the manufacturer’s liability continues to decrease as the months go by.

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What are flashings and how important are they in the reroofing process?

Flashings are connections to the roof covering to any protrusion in the roof system or any wall that the roof butts up to. These are critical areas that will allow rain to penetrate if they are not installed and sealed properly.

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How do I contact Admired Exteriors to speak with someone regarding my roofing situation?

Admired Exteriors can be contacted by simply calling our toll free number at (866) 662-7663. You may also contact one of our office locations directly. For the contact information for each individual office, please visit our contact page.

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How do I know if I have hail damage to my roof? Can I tell from the ground?

If you've had hail in your area, to determine if the shingles have been damaged, a close inspection of the shingles has to be made from the roof. Usually you cannot tell from the ground. Please contact our offices on our toll free number (866) 662-7663 for assistance.

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If I think I have hail damage, what should I do?

Call your insurance company and ask for an adjuster to come inspect your roof for hail damage. Call a reputable roofing company and ask for the same inspection. If there are any discrepancies between the adjuster's findings and the roofer's findings you may call for a "RE-INSPECTION" where your adjuster meets with the roofer to go over the roof together. Re-inspections are very common.

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Why would my insurance company replace my roof?

The purpose of home owner's insurance is to protect homeowners against losses in their property's value due to damage that is beyond their control. If you have hail damage, you have experienced a financial loss in that your original investment of a 20-year roof (for example) has now been reduced to a 5-10 year useful life span. Your insurance company will compensate you for your loss and replace your roof.

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What does hail do to a roof?

Shingles are designed so that the granules block the UV of the sun and protect the asphalt underlayment. As the shingles age the granules fall off over time. As the asphalt is exposed the UV, it dries out and the shingle gets a "potato chip" appearance as the corners start to curl up. A shingle at the extreme end of its life is bubbled in appearance and is brittle to the touch.

Hail will accelerate granule loss, accelerate shinging aging, may void the manufacturer's warranty, and may lead to other associated problems.

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